Frequently Asked Questions

Our services are designed to benefit anyone or any company that needs to manufacture high-quality parts quickly and reliably, including:

• Designers and creatives
• Engineers
• SMEs and startups
• Manufacturers
• Industrial sectors such as automotive, aerospace, defense, electronics, healthcare, robotics, government, and education.

No. Using all the tools available on the platform is completely free. The price shown in each quote only reflects manufacturing and shipping costs. We don’t charge recurring fees or usage costs.

No. Manfacter is designed so that any company can manufacture custom parts without technical expertise. You just need to upload your 3D model and select the basic parameters for your order. Our platform takes care of the rest.
If you ever have questions, our assistant ClaudIA and our support team are available to guide you every step of the way.

What sets us apart from traditional manufacturers is our speed, transparency, and digital experience:

• Instant quotes instead of waiting days or weeks for emails.

• One single point of contact: upload your 3D model and we handle everything with qualified manufacturers.

• Flexibility and scalability: from a single prototype to full production runs, with no limits on materials or technologies.

• Real-time order tracking.

Manfacter collaborates with a wide range of industries, including engineering, automotive, robotics, aerospace, energy, medical, consumer goods, education, and defense.

We support technology companies that need custom components for vehicles, drones, communication equipment, or testing systems, always under strict quality and confidentiality standards.

Yes. We provide a mutual NDA agreement between Manfacter and the client, which you can find in your customer area within the platform.

Yes, you can use the platform as a private customer whenever you like. We offer a wide range of manufacturing processes, file formats, and material and finish options. However, certain features, such as bulk orders, custom pricing requests, or credit terms, are available only for corporate accounts.

At manfacter, we work with a broad network of trusted manufacturing partners.

The parts you order are produced by carefully selected workshops within our network, optimized through AI-driven technology to ensure top quality and fast turnaround times.

When you place an order, we automatically match you with the most suitable manufacturing partner, one with the right capabilities and immediate availability. Most of our partners are located within the European Union.

There’s no limit to the number of parts you can order. Our manufacturing partners are equipped to handle projects of any size or volume.

No. Access to the platform and to our network of clients is completely free for all users.

No. All manufacturers must be legally registered as a company or self-employed professional in order to issue invoices and receive payments for their work.

We have a high demand for projects covering various manufacturing technologies and methods, mainly 3D printing.

However, if your capabilities include laser cutting, waterjet cutting, CNC machining, sheet metal bending, or injection molding, you can also register as a manufacturer.

Our goal is to democratize access to all manufacturing methods through a single digital platform.

Absolutely! At Manfacter, we believe in collaboration. If you’re already a client and would also like to offer your services as a manufacturer, you can do so, as long as you meet the legal requirements and pass our technical validation tests.

This ensures that every project on the platform meets the highest standards of quality, trust, and efficiency.

You can reach us through the chat inside the platform or via email. Our team typically responds within 24 business hours.

Yes. We provide assistance in Spanish, English, French, German, and Italian.

ClaudIA is an intelligent virtual assistant designed to help you with topics related to on-demand advanced manufacturing, the Manfacter platform, and other technical or industrial questions.
Its goal is to provide clear, fast, and accessible information.

ClaudIA uses artificial intelligence to process your questions and deliver responses based on verified data and industry knowledge.
It’s specifically trained to assist with manufacturing, materials, 3D design, and related topics. It won’t answer questions outside these areas.

While our assistant is designed to provide relevant and useful information, like any AI model, it may occasionally make mistakes.
We recommend validating the information, and if you have any doubts, contact our human support team, who will be happy to help.

No. ClaudIA is a complementary resource meant to offer quick answers and guidance.
If you need personalized assistance or have specific requirements, our human team is always available to support you directly.

Yes. If your project requires a specific certification (ISO, CE, etc.), you can request it directly through the platform by contacting us.
Our team will assign your order to manufacturers who operate under that certification and ensure that you receive all the corresponding documentation along with your parts.

Yes, standard quality control is carried out on-site by the manufacturer.
For every order, partners must take photos of the parts and upload them to the platform before shipping.
External quality control labs can also be used to verify specific properties, such as material composition or dimensional accuracy, although this may involve an additional cost.

Yes. You can specify your tolerances and requirements when placing your order.
We have a network of qualified and specialized manufacturers capable of meeting these demands to ensure the precision and quality of your parts.

We work with manufacturers specialized in regulated industries. For these cases, we recommend attaching detailed technical specifications and requesting the necessary compliance certificates.

We accept CAD and 3D model formats in .STL.

Our instant quoting engine estimates price and lead time based on geometry, material, volume, and part complexity.

Yes. We handle everything from one-off prototypes to full-scale production runs.

Yes, we apply volume-based discounts, the more parts you order, the lower the unit price.
Our manufacturing network is optimized to handle both individual prototypes and large series, reducing costs and lead times as your production scales.

We automatically assign the most suitable manufacturer to produce your parts. From that point, you can track the manufacturing progress in the My Orders section of the platform.

Yes, as long as production hasn’t started. Once manufacturing begins, cancellation is no longer possible.

Go to the My Orders section and click the 🔄 button next to the order you want to repeat.

Yes. You can upload multiple 3D models at once within a single project and receive a global quote with individual pricing per part.
Just note that all models must belong to the same manufacturing process (e.g., different designs under 3D printing). Mixing technologies like CNC and 3D printing in the same order is not possible.

No. You can order from a single part to large-scale series.

Don’t worry. At manfacter, we have in-house designers who can help repair or adjust your model to make it manufacturable.
If your file passes the quoting stage but an issue is detected during production preparation, we’ll notify you immediately so we can resolve it together before manufacturing begins.

Yes. It’s common to validate a prototype before launching full production.
Just mention it in the comments for the specific part, and our team will take it into account when processing your order.

The system automatically calculates lead times based on the complexity of each part and displays an estimated delivery date for the entire order.

The time shown on the platform refers to the estimated production process (manufacturing and preparation).
This may vary depending on the order’s complexity or the manufacturer’s workload.
Please note that this estimate does not include shipping time, which depends on the destination and selected carrier.

From 48 hours for simple parts to several days or weeks for complex productions.

Yes. We currently ship across Europe and are progressively expanding to new markets.

They depend on volume, weight, and destination. Costs are automatically calculated when you confirm your order.

When a client submits a complaint or claim, manfacter’s production team investigates the case thoroughly.
A specialized manufacturing engineer, together with our quality control engineers, evaluates the issue to identify the cause.
After analysis, we provide a viable solution, always aiming to maintain long-term relationships and efficiently resolve any issue or concern related to your orders.